Participants have access to WBS’s complaints and appeals process. The complaints and appeals policy and procedure ensures that fair and equitable processes are implemented for any complaints or appeals against WBS.
It is best to try and resolve any complaint informally, however formal complaints can be submitted to WBS. A complaint may be a concern a participant may have which relates to their training, or any WBS staff and should be made if they feel a person has acted inappropriately, treated someone unfairly, or if there is a problem with administration or support. All complaints are handled with sensitivity and confidentiality and are reviewed by the National Compliance and Administration Manager.
A participant may also appeal a decision made by WBS in regards to an assessment outcome. Where a participant feels they have been unfairly judged and assessed on a specified task, project or assessment they may have the assessment reviewed by submitting an appeal form. Participants must provide supporting evidence or explanations as to why they feel the assessment is unfair and why they should be given further opportunity to be assessed.
All participants have access to the complaints and appeals policy and procedure, a copy can be downloaded by clicking the link below.
Western Business School has developed a Consumer Protection Strategy to ensure all participants are fully informed about our programs and services.
The General Manager is the delegated Consumer Protection Officer and can be contacted on (03) 9321 0844.
Participants are advised to contact the RTO prior to submitting a complaint to an external party.